Application for Duty Manager

Would you like to work with a charitable trust that’s unlike any other in the world? The International Centre for Life (or ‘Life’ as we’re known) is a pioneering science village in the heart of Newcastle upon Tyne. It is home to researchers, clinicians, technologists and science engagement professionals who work side by side to help improve the health and well-being of people living in North East England. 

At its heart is the award-winning Life Science Centre which provides a varied and exciting engagement programme for families, school children, adults, teenagers and pre-schoolers.  Its aim is to inspire everyone to explore and enjoy science and to discover its relevance to their own lives.  This has never been more relevant than it is today as we live in a world that’s shaped increasingly by developments in science and technology.

Duty Manager                                                                                                                               

Salary:  £20,200 per annum (FTE £27,000 per annum)

Hours:  30 hours a week

We are looking for a dynamic and enthusiastic duty manager to join our team. With experience from a customer focused background, you will deliver consistently excellent customer service and be capable of managing all   aspects of the visitor experience.

The successful candidate will manage, support and motivate a team in a busy customer-facing organisation, leading by example and having a positive attitude. The role includes ensuring the Team is welcoming and that all visitors have a great experience and are encouraged to visit us again. You will deal with any customer queries in a professional and caring manner upholding the highest of standards at all times.

You will be responsible for the opening and closing of the centre and ensuring that all operational and security procedures are adhered to. The science centre is open 7 days per week, with evening events taking place throughout the year so a flexible approach and the ability to work to a rota system is essential. Normal hours are 30 per week, but ideally, you will have the flexibility to work more hours if required.  

Life is  a welcoming and friendly place to work.  We offer a range of staff benefits including access to wellbeing initiatives, an Employee Assistance Programme and discounted car-parking in the centre of Newcastle.

The successful applicant will be subject to a DBS check. Details of our DBS policy are available on request.   For further information regarding this post, please refer to the job description and person specification on our website. 

To apply for this vacancy, please complete the online application form which can be accessed from our website at by Monday, 4 December 2023.

Job description and person specification here >

The International Centre for Life is an equal opportunities employer and is accredited with the Equality Standard Gold Award. Life has achieved silver accreditation under the North East Better Health at Work Scheme.  Registered Charity Number: 1059607